Shipping Policy

Thank you for visiting and shopping at SMASYS Store. The following are the terms and conditions that constitute our Shipping Policy.

* How long to receive the order?

Receiving time = processing time + shipping time.

1) Processing time: 3 business days

2) Shipping time and freight:

* USA

* Global except USA  (Free shipping up to $79.99)

North America, Europe, Asia, Oceania: 7-15 days

South America, Africa: 15-30 days

* Where is my order?

You will receive your shipping confirmation only when your items are fulfilled. Please leave your correct email address so that we can send you the tracking number and website to check once your item is sent. Or the customer can go to our homepage, click Chat pop-up, and enter e-mail & order number (only numbers) to see the order status by themselves.

* Tips for shipping

1. Make sure your email and phone number are correct at checkout—this helps us get your order to you smoothly. Note: Unsuccessful delivery caused by a blank mobile column can not be compensated.
2. We cannot ship to PO Boxes. Your address should be detailed enough, even including the apartment or unit number. Non-delivery or extra shipping fee due to personal reasons will not be taken by SMASYS.
3. Your order can be tracked in detail only when it arrives in your country. Standard shipping takes 5–15 business days (sometimes longer). The tracking might say “not found” until it’s close. Thanks for your patience.
4. If there is a cancellation, please submit a refund request before the package is shipped, as we will not be able to process the refund once the package is shipped.

If you have any questions, please contact our customer service: services@smasys-safety.com

Since we have had too many emails to deal with recently, we pledge to respond to you within the next 24 hours(except weekends). Thank you for your patience and understanding.